Support


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Game FAQ

Hello all! This thread is a list of commonly ask questions and their responses. While this is in no way exhaustive, please consult with this FAQ before asking for further support either here in #support , in chat in the …

2 13858 June 25, 2020
How do I increase my credit rating?

Short answer: Lower your debt to asset ratio (have more assets than debts), have positive cashflow, and strong profit margins. Airline age also plays a small role. Long answer: It’s complicated. You will not get to AAA…

1 3830 October 5, 2019
About the Support category

Need help with the game? Ask here. Please be specific with your questions and try your best to explain what your problem is. Provide any relevant information that will assist others in helping you, such as your airline…

3 897 July 28, 2019
Error 504
8 177 September 25, 2026
Gate Auto Renewal Doesn't Work
1 208 May 30, 2026
Error de configuración
1 215 May 19, 2026
Route error with flying internationally
2 288 September 19, 2025
Export to Excel function
2 422 May 15, 2025
Auction market abuse
7 1631 May 2, 2020
Can't assign aircraft?
0 611 May 31, 2020
Recover account
2 445 February 28, 2025
Renewing Lease
1 311 February 5, 2025
Used Aircraft Auction HAVE BEEN MISUSED!
2 421 December 4, 2024
How do taxes work in game
1 378 November 21, 2024
Does local time mean airport local time
3 440 November 21, 2024
Airline Awarness decreases for no reason
1 339 November 21, 2024
Route Marketing page error
2 354 November 13, 2024
IFE and IFS setup for planes
1 382 November 6, 2024
Game keeps loading for long periods of times
2 353 October 17, 2024
One trip is shorter than the other fir some reason
4 452 October 8, 2024
Loan on my account which is not mine - Airline is COMPASS, BNE based
5 481 September 2, 2024
Error?
1 336 September 10, 2024
Fleet error
1 357 August 20, 2024
New airline with same name
1 402 August 11, 2024
Help! I might be going under
2 468 June 9, 2024
Aircraft Transfer Problem
2 427 June 5, 2024
Long haul scheduling
1 466 May 5, 2024
Flights not operating
2 427 April 20, 2024
Got a Blue triangle next to Route
3 502 February 22, 2024
Flight Frequencies All Messed Up And 24 Hour Revenue Showing 0
3 556 January 1, 2024