Hello all! This thread is a list of commonly ask questions and their responses. While this is in no way exhaustive, please consult with this FAQ before asking for further support either here in #support , in chat in the support channel, or on the issue tracker. Please note that the following may not apply to the test environment.
FAQ:
Q: My employees are not happy. I am loosing a lot of employees. I even raised their wages to way above industry average and increased the reserves. They are still unhappy. What is wrong?
A: Check and make sure your headquarter and infrastructure is properly sized for the amount of people employed. You can’t fit five hundred employees in a tiny office with a single toilet and keep them happy, even if you pay a lot!
Q: Does the airline awareness directly influence load factor or the amount of ticket sales?
A: Not directly, no. It influences your base route awareness for new routes.
Q: I just bid for an aircraft, someone else instantly bid higher, with the auction saying they have the highest bid. What is happening? Is it cheating? Am I paying for more than I bid?
A: Automatic bidding is a feature of our auction system. If you are outbid immediately after placing a bid, it’s likely that another bidder is using automatic bidding and has a maximum limit higher than yours. Automatic bidding is an industry wide feature available at places like eBay and government auctions across the world. See Used Aircraft Auctions for more details.
Q: When does automatic scheduling happen? For how long?
A: Automatic scheduling starts at 2:50 UTC ± 5 minutes. There is no defined end time, as the amount of routes being process varies every day. Generally you can expect anywhere from 3 to 10 hours, and as of writing, is averaging 6 hours.
Q: What is the default ticket price?
A: It is available on our old forums here (for version before beta 1.1)
As of Beta 1.1:
Economy: $70 + $0.12 per mile
Premium Economy: $90+ $0.27 per mile
Business Class: $110 + $0.7 per mile
First Class: $130 + $1.3 per mile
Q: I forgot to lease a gate for my new route. I have now leased a new gate but why do I still get an error and my route doesn’t work?
A: Please edit your route using the edit button, and immediately re-save your route. The error should now clear.
Q: I made multiple routes for my aircraft that occur on the same day. Only one of them works, and it does not schedule reliability. Sometimes it skips scheduling. How do I fix this? Can I have more than one daily route for my aircraft?
A: Treat your route as a schedule for the aircraft instead of individual routes. Putting your destination pairs into a single route for an entire day/cycle should allow it to schedule reliably. Also please ensure you have adequate time between your routes end and start time.
Look at this thread for more explanation: Scheduling Routes
Q: How do I increase my credit rating?
A: Short answer: Lower your debt to asset ratio (have more assets than debts), have positive cashflow, and strong profit margins. Airline age also plays a small role.
Long answer: It’s complicated.
See How do I increase my credit rating? for more details.
There is a spreadsheet available that you can download to see how the credit rating is calculated for your airline. See here: https://docs.google.com/spreadsheets/d/1HThP4AyS0zw6ouolBKyKzRD3vuo0tnL0gaIB28pcNu0/edit?usp=sharing
Q: My aircraft status is showing ERROR. How can I fix this?
A: Usually this is caused by an overlapping route. Please check your route management page to make sure you haven’t assigned multiple routes to the same aircraft. If you are still having trouble, reach out to a staff member.
Q: My aircraft is missing its registration. How can I remedy this?
A: This is caused by a bug that we are hoping to fix soon.
As a workaround, in your fleet overview page, click on the view aircraft’s schedule button of the aircraft experiencing this issue. Once the schedule page, note down your Aicraft ID. The Aircraft ID can be found on the URL bar, or if you have debug info turned on, found as part of the “Obj ID”. Then copy and paste this link:
https://www.airlineenterprise.com/airline/aircraft/detail?id=XXXXX
and edit out the “XXXXX” to your aicraft ID and enter it in your brower. Change the registration as usual (You cannot make changes to your aircraft when it is en-route or during turnaround). If you are still having problems, contact us.
Q: When and often credit rating updates?
A: It updates once a day at 0000 UTC.
Think another question deserves to be on the FAQ? @ me on discord or dm me.
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